Privacy Policy Apex Towing · Deerfield Beach, Florida · How We Handle Your Information

Section 1

Who We Are

Apex Towing operates a towing, recovery and roadside assistance business from 790 NW 1st Ave, Deerfield Beach, FL 33441, serving Broward County and Boca Raton, Florida. In this policy, references to we, us and our mean Apex Towing.

This policy applies to this website and to information you give us when you contact us for service.

Section 2

Information You Give Us

When you call for service, we take what is needed to do the job and bill it: your name, a callback number, the location of the vehicle, a description of the vehicle including registration details, where it is going, and the nature of the problem.

For a nonconsent tow from private property, we also record the details a removal has to be documented with, including the property, the time, the vehicle and the authorization for the removal. Where a vehicle is released, we record identification and proof of ownership as required.

Section 3

Information Collected Automatically

This site is hosted on a third-party website platform, which records standard technical information when pages are requested: IP address, browser type and version, device type, referring page, pages viewed and time of visit. This is used to keep the site working and to understand which pages people find useful.

Cookies and similar technologies may be used by the hosting platform and by analytics services to recognize returning visitors and measure traffic. Most browsers let you refuse cookies or delete them, and the site remains usable if you do.

Section 4

Calls

Calls to our number are handled by the people who dispatch the trucks. If you leave a voicemail, we keep it until the job it relates to is complete and the matter is closed.

If we ever begin recording calls for quality or training purposes, you will be told at the start of the call.

Section 5

How We Use It

To dispatch a truck to you and complete the work. To quote and invoice the job. To contact you about the job, including calling you if an arrival estimate changes.

To keep records we are required to keep, including the documentation required for nonconsent tows and vehicle storage. To handle a complaint, a claim or a dispute if one arises.

Section 6

Who We Share It With

Service providers who help us operate, such as our website host, payment processor and accounting or invoicing software. They receive only what they need to provide that service.

Law enforcement and government agencies where we are required to report a tow, respond to lawful process or comply with an ordinance or statute. Insurers, motor clubs, lienholders or property owners where they are the party who requested or is responsible for the job.

We do not sell personal information and we do not share it with advertisers.

Section 7

How Long We Keep It

For as long as the job and any related billing, claim or record-keeping obligation requires, and then no longer than is reasonable. Records relating to nonconsent tows and vehicle storage are kept for the period the applicable rules require.

Section 8

Security

We take reasonable steps to protect the information we hold, but no method of transmission or storage is completely secure and we cannot guarantee absolute security. Do not send sensitive information such as full card numbers by email or text.

Section 9

Children

This site is not directed at children under 13 and we do not knowingly collect personal information from them. If you believe a child has given us information, call us and we will delete it.

Section 10

Your Choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call the number on this page to make a request, and expect to verify who you are first, because we are not going to hand vehicle records to somebody who is not entitled to them.

Depending on where you live you may have additional rights under state privacy law. We apply the same process either way.

Section 11

Other Sites

This site may link to other websites, such as a payment processor or a county rate schedule. We are not responsible for how those sites handle your information. Read their policies before you use them.

Section 12

Changes To This Policy

If this policy changes, the revised version will be posted here with a new effective date. Continuing to use the site or our services after that means you accept the revised policy.

Section 13

How To Contact Us

Call (561) 873-7004, or write to Apex Towing, 790 NW 1st Ave, Deerfield Beach, FL 33441.